Effective Date: October 1, 2024
This Privacy Policy describes how 305 Ticket Defense (“we,” “us,” or “our”) collects, uses, and shares information when you visit or use our website (the “Site”) and utilize our communication services, including email, social media, and SMS.
1. Contact Information
305 Ticket Defense Address: 3785 NW 82nd Avenue, Suite 403 Doral, FL 33166 Phone: 305-227-4271 Email:info@305ticketdefense.com
2. Information We Collect
We collect information in the following ways:
A. Information You Voluntarily Provide (Contact Information)
When you contact us directly through the Site, via social media, email, or SMS, or purchase services, we collect the following:
- Identifiers: Name, email address, phone number.
- Billing Information: If you purchase products or services, we collect billing and credit card information to complete the purchase transaction.
- Demographic Information: We may collect anonymous demographic information, such as Age, Gender, and Race, which is not unique to you.
- Inquiry Details: Content of your messages, including information related to your traffic citation or legal needs.
We do not collect any personal information about you unless you voluntarily provide it to us.
B. Usage and Tracking Data (Automatically Collected)
When you browse our Site, we automatically collect information about your device and activity:
- Usage Information: IP address, browser type, domain names, access times, and referring website addresses.
- Tracking Technologies: We use pixels, Google Tag Manager (GTM), and Google Analytics to collect this data for advertising, performance monitoring, and website optimization purposes. This information is also used for the operation and quality maintenance of our legal services.
3. How We Use Your Information
We collect and use your personal information to operate and deliver the services you have requested, and for the following business purposes:
| Category of Data | Purpose of Use |
|---|---|
| Contact Information | To communicate with you in relation to services and/or products you have requested, respond to inquiries, manage your case/account, and facilitate communication regarding legal services. |
| Billing Information | To complete purchase transactions and manage payments for our products and services. |
| Usage & Tracking Data | To monitor and analyze Site traffic, perform statistical analysis, optimize our marketing and advertising campaigns, and improve the user experience. |
| SMS/Messaging Data | To communicate case updates, confirm appointments, and manage conversational support via our Twilio and ManyChat platforms. |
4. Disclosure and Sharing of Information
We do not sell, rent, or lease your personal information to any third parties. We share data only with trusted partners and in certain limited circumstances:
A. Third-Party Service Providers
We share your information with trusted third-party service providers who help us operate and manage our services:
| Third-Party Service | Purpose | Type of Data Shared |
|---|---|---|
| Twilio | To manage our toll-free SMS messaging service. | Phone number, message content. |
| ManyChat | To manage customer interactions and conversational messaging across social media and SMS. | Contact details, message content. |
| Google Analytics / GTM / Pixels | For website performance monitoring, analytics, and optimizing targeted advertising. | IP address, usage data, device information. |
| Gmail | To manage and respond to email communications. | Email address, name, email content. |
| FindLaw (A Thomson Reuters Business) | Our law firm partners with FindLaw to develop and manage our website and online presence. Data collected by FindLaw is subject to the Thomson Reuters Privacy Statement. | Usage data, general statistics. |
B. Legal Disclosure
We may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on 305 Ticket Defense or the site; (b) protect and defend the rights or property of 305 Ticket Defense; and/or (c) act under exigent circumstances to protect the personal safety of users of 305 Ticket Defense, or the public.
5. Communications Policy (Email & SMS)
We respect your right to control your communications:
- SMS/Text Messaging: We use Twilio for our toll-free number and ManyChat for management. We only send you SMS messages if you have provided express consent to receive them (e.g., by texting us first or opting-in via a web form). Messages are limited to responding to your inquiries and providing necessary updates regarding your case or service.
- Email: We use Gmail to manage client and inquiry emails. From time to time, we may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication. If you would like to stop receiving these communications, you may opt out by marking as junk or blocking, if no unsubscribe button is present.
6. Children Under Thirteen
305 Ticket Defense does not knowingly collect personally identifiable information from children under the age of thirteen (13). If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.
7. Your Privacy Rights (U.S. Consumers)
Depending on your state of residence, you may have certain rights regarding your personal information, including:
- Right to Know: The right to request what personal information we collect, use, and disclose.
- Right to Delete: The right to request the deletion of your personal information, subject to certain exceptions.
- Right to Opt-Out of Sale: While we do not sell personal information, you have the right to direct us not to sell your personal information.
Exceptions to Deletion
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity.
- Debug to identify and repair errors that impair existing intended functionality.
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law.
- Comply with the California Electronic Communications Privacy Act.
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent.
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us.
- Comply with an existing legal obligation.
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
To exercise any of these rights, please contact us at info@305ticketdefense.com.
8. Changes to This Policy
305 Ticket Defense reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account (if applicable), by placing a prominent notice on our website, and/or by updating the “Effective Date” at the top of this statement. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
9. Contact Information
305 Ticket Defense welcomes your questions or comments regarding this Statement of Privacy. If you believe that 305 Ticket Defense has not adhered to this Statement, please contact 305 Ticket Defense at:
305 Ticket Defense 3785 NW 82nd Avenue, Suite 403 Doral, Florida 33166
Email Address: info@305ticketdefense.com
Telephone number: 305-227-4271
